Personal commitment to quality
is the best way to produce quality, and that's
the most important qualification we have. We have
some rules and conventions too:
total confidentiality in all transactions with
customers;
teamwork: all content-based work is performed
in a team of at least two people who are qualified
for the task at hand, know what they are doing
and like doing it;
regular external further education; continuous
internal review of projects, work processes and
effectiveness;
time management: we take time to think;
comprehensive documentation of all work steps
and agreements;
internal, documented quality management system
for administrative tasks, IT and translation processes;
